Our standard dispatch is same working day (Monday – Friday) for orders placed before 10 am, we may continue dispatching after 10 am.
For wax melts we may take up to 3 working days to dispatch if we don’t have any stock as these are made to order, please take this into consideration if your order contains wax melts and other items as it may be worth placing separate orders for the items available on same day dispatch.
Please note, during busy periods please allow an additional 1 – 2 working days for orders to be dispatched.
For large orders over 2kg we will use a courier.
For small orders under 2 kg in weight, we will send using Royal Mail’s 1st and 2nd class services unless selected otherwise.
Orders over £50 exl VAT are shipped free of charge.
Issues and delays with couriers can occur and are out of our control, if you have any issues with the service of our couriers please get in touch. All delivery times are an estimate and not a guarantee. We cannot refund shipping costs due to errors which are no fault of our own. We cannot resend items which are currently in transit.
Though rare, your order may be delayed if we are out of stock of a particular item, if this is the case we will notify you the same day.
All our shipping prices are based solely on the weight of the packaged item, the postcode and country it is being shipped to and are including VAT.